Privacy Policy Statement

Your privacy is important to us. This policy outlines how we handle personal information and describes your rights regarding data collected through our conversational platform.

Information We Collect About You

We gather data to enhance your experience and improve our service quality.

• Contact details, such as your email address or phone number, collected when you register or reach out to us.
• Usage information from your interactions on our platform, including dialog selections and feature preferences.
• Technical details such as your device type, browser, operating system, and IP address to ensure a stable connection.
• Any feedback you provide, including survey responses or messages sent through the platform.

How We Use Your Data

Your information is used strictly to provide, maintain, and improve the platform experience.

• To personalize content and suggest dialogues based on your previous activity.
• To send important updates, respond to your queries, and manage your account settings.
• To analyze trends and usage patterns, helping us refine our services for all users.
• To safeguard the platform by monitoring for suspicious or unauthorized activities.

Our Legal Basis for Processing

Processing your data complies with applicable Malaysian personal data protection laws.

We collect and use personal data only with your consent, for contractual necessity, or when legally required for our service obligations.

Sharing Information

We may share your data in specific situations to operate effectively.

• With trusted service providers who support our platform operations, under strict data confidentiality agreements.
• When legally obliged, in response to government or regulatory authority requests.
• If necessary for business transfers, such as mergers or acquisitions, with your privacy rights safeguarded throughout.

Data Security

We implement industry-standard measures to protect your information against loss, misuse, and unauthorized access. Data is encrypted during transfer and storage, and staff access is controlled. Despite precautions, perfect security cannot be guaranteed, so please use the platform responsibly.

Your Rights

You have control over your personal data processed by us.

• Request access to your personal information held by us.
• Ask for corrections to inaccurate or incomplete data.
• Request erasure or restriction of your information, where applicable by law.
• Object to certain forms of data processing and unsubscribe from communications.

Cookies and Tracking

Our platform uses cookies to optimize performance and enhance your experience. For details on our cookie practices, visit the cookie policy page.

Read our cookie policy Read our cookie policy

Contact Us

If you have questions or need to exercise your privacy rights, please use the following details to reach us.

Changes to This Policy

We may update this policy occasionally. Material changes will be announced on our website, with the date below reflecting the most recent update.